Refund & refill policy

If followers, likes or views from your order drop within 30 days of delivery finishing, we will top them back up to the amount you ordered, free of charge.

• Request a refill from the Help centre or contact us with your order ID.
• The profile or post must still be public and the link unchanged.
• Refills cover drops from the delivered amount; they do not cover changes caused by your own activity, such as deleting the post.

• Not started: an order that has not started delivering can be cancelled for a full refund.
• Partly delivered: if we cannot complete an order, you are refunded for the part that was not delivered.
• Not delivered: if an order fails and cannot be refilled or completed, you receive a full refund.
• Charged twice: duplicate payments for the same order are always refunded.

• orders that were delivered in full and are within the refill guarantee (we refill instead);
• orders placed with a wrong, private or deleted link, or where the target was made private during delivery;
• change of mind after delivery has started (apart from the statutory EU/UK right of withdrawal for undelivered portions);
• free bonuses, loyalty credit and prize-draw credit, which have no cash value.

By default, refunds are added to your Folzora wallet straight away so you can reorder immediately. If you would rather be refunded to your original payment method, tell us when you contact support.

• Card refunds usually appear within 5–10 business days, depending on your bank.
• Crypto refunds are sent to a wallet address you provide, in the same currency where possible, less network fees.
• Wallet top-ups that have not been spent can be refunded to the original payment method within 14 days of the top-up.

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a purchase within 14 days without giving a reason. Because our services are digital and delivery begins immediately after payment, you request immediate performance upon placing your order and acknowledge that your right of withdrawal ends once delivery has been fully completed. If you withdraw while delivery is in progress, you will receive a pro-rata refund for the undelivered portion. To exercise your right within 14 days of purchase, email support@folzora.com with your order ID and checkout email.

Please contact us first. Almost every issue can be fixed faster with a refill or refund. Filing a chargeback for an order that was delivered may lead to the account being suspended while it is reviewed.

Email support@folzora.com with your order ID and checkout email, or use the contact form. Support is available 24/7. See also our Terms of service.